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We offer a 48-hour purchase protection window. If you change your mind within 48 hours of purchase and have not yet exported any content, contact us at MA-Support@ixzelgroup.com for a full refund. Once any content (PDF, EPUB, or audio book) has been exported, the purchase is final per our digital goods policy. Add-on pack purchases are non-refundable. Contact us at Request@ixzelgroup.com.